{"id":448,"date":"2020-06-29T16:23:00","date_gmt":"2020-06-29T13:23:00","guid":{"rendered":"https:\/\/airome.tech\/?p=448"},"modified":"2023-06-22T11:54:42","modified_gmt":"2023-06-22T08:54:42","slug":"individual-customer-protection-secure-convenient-and-cost-effective-digital-service-channels-for-private-users","status":"publish","type":"post","link":"https:\/\/airome.tech\/id\/individual-customer-protection-secure-convenient-and-cost-effective-digital-service-channels-for-private-users\/","title":{"rendered":"Individual customer protection. Secure, convenient, and cost-effective digital service channels for private users"},"content":{"rendered":"<blockquote><p><em>Securing individual customers finances in remote banking services (RBS) remains a key problem of modern banking. The overall volume and quantity of attempts at fraudulent transactions with individual customer accounts increases every year. On the other hand, simplifying a user\u2019s experience in online and mobile banking is now a necessary prerequisite for customer loyalty.<br \/>\nMobile transaction authentication signature (mTAS) technology combines the need for private user protection, while enhancing user experience.<br \/>\n<\/em><\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/07\/individual-customer-protection.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download leaflet<\/a><\/p>\n<\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" class=\"aligncenter wp-image-449\" src=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-3.jpg\" alt=\"\" srcset=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-3.jpg 1200w, https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-3-768x512.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<blockquote class=\"selected-text\"><p><strong>Security problems of individual customers:<\/strong><\/p>\n<ul>\n<li>A spike in bank fraud using social engineering and malware.<\/li>\n<li>Transaction authorization technologies using SMS and push codes are outdated and not secure.<\/li>\n<li>In the event of an incident, it is difficult to defend a bank\u2019s interests in court.<\/li>\n<\/ul>\n<\/blockquote>\n<h4>Business objectives<\/h4>\n<p>A top-tier digital banking service cannot afford to compromise neither on security nor on user experience. Hence, banks aim to effectively combat social engineering and cyberattacks, while also reducing user transaction authorization paths in online and mobile banking. In this context, traditional security tools\u2014based on SMS and push codes\u2014have ceased to suit banking requirements. The best alternative solution is a mobile transaction authentication signature: customers can authorize transactions and documents in any service channels with a single tap on a smartphone screen.<br \/>\nThe key requirement for such a digital solution is assuring authorship and integrity of signed documents. Moreover, it should have advanced conflict analysis capabilities to eliminate financial risks in case a customer disputes a transaction.<br \/>\nA solution that meets all these requirements is PayConfirm, a mobile transaction authentication signature platform developed by Singaporean company\u2014Airome Technologies.<\/p>\n<h4>Solution description<\/h4>\n<p>PayConfirm is a software platform that performs mobile transaction authentication signature (mTAS) to authenticate or confirm any type of operations, including transactions or e-documents, on a mobile device.<\/p>\n<blockquote class=\"selected-text\"><p>PayConfirm allows to effectively combat social engineering. A confirmation is generated based on the transaction details or the document\u2019s content. Customers do not receive codes from their bank\u2014they have no information to disclose to attackers.<\/p><\/blockquote>\n<p>PayConfirm is embedded in a bank\u2019s mobile application or operates as a stand-alone application on a user\u2019s smartphone. Regardless of the use-case, the customer can verify the correctness of transaction details or document content and then generate a signature by simply tapping the Confirm button.<\/p>\n<h4>Implementation technologies<\/h4>\n<p>The PayConfirm platform includes several functional modules: mobile transaction authentification signature, customer transaction notifications, conflict analysis, customer identification and authentication, and early fraud prevention. The implementation scope is based on the needs of the specific bank and its customers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"828\" class=\"aligncenter wp-image-453\" src=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-4.jpg\" alt=\"\" srcset=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-4.jpg 1200w, https:\/\/airome.tech\/wp-content\/uploads\/2020\/06\/29-06-2020-4-768x530.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Airome Technologies is willing to share its success stories; provide a full set of project and technical documentation; help you formalize your business requirements; help choose the best option for embedding, deploying, and operating the PayConfirm platform.<\/p>\n<blockquote class=\"selected-text\"><p>Results<\/p>\n<hr \/>\n<p>Signing transactions and documents on a smartphone using the PayConfirm platform:<\/p>\n<ul>\n<li>provides the highest possible protection for private user transactions;<\/li>\n<li>enhances user experience and speeds up customer service;<\/li>\n<li>helps a bank achieve higher ratings concerning the quality of digital banking services for individuals.<\/li>\n<\/ul>\n<\/blockquote>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00abSecuring individual customers finances in remote banking services (RBS) remains a key problem of modern banking. The overall volume and quantity of attempts at fraudulent transactions with individual customer accounts increases every year. On the other hand, simplifying a user\u2019s experience in online and mobile banking is now a necessary prerequisite for customer loyalty.<br \/>\nMobile transaction authentication signature (mTAS) technology combines the need for private user protection, while enhancing user experience.\u00bb<br \/>\n<cite><a href=\"https:\/\/airome.tech\/wp-content\/uploads\/2020\/07\/individual-customer-protection.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Case Study<\/a><br \/><\/cite><\/p>\n","protected":false},"author":5,"featured_media":466,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[58,11,41,127],"class_list":["post-448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects","tag-2fa","tag-authentication","tag-fraud-reduction","tag-mtas"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"id","enabled_languages":["en","id"],"languages":{"en":{"title":true,"content":true,"excerpt":true},"id":{"title":false,"content":false,"excerpt":false}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Individual customer protection. 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