News & Publications

How to achieve harmony in digital channels. “Mobile first” vs. “Mobile only”

Should banks keep traditional online channels as an essential part of their remote services? Or strive for harmony between these two digital channel development directions? The answer to this question is not as simple as it seems.

Balancing fraud detection with low-friction, personalized CX

Customer behavioural changes and increased e-commerce/contactless online activities once again prove necessitates additional verification measures. So, what financial organizations can do to adjust to the new norms and avoid security issues?

New Normal Hadirkan Tantangan Keamanan Baru

COVID-19 has altered consumer behaviour and many companies now pivot their business model to accommodate what’s new and next. The shift towards digital channels to perform their essential and leisure needs shows the progress of adaption to the new reality.

Why Banks Should Achieve Harmony In Digital Channels

When it comes to digitalisation of services, every company faces a choice. Should it be mobile-first or mobile-only? Or maybe the “classic” strategies (the simultaneous and balanced development of web and mobile services)? Which development strategy should you pick?

Recipes For Business Success, Part Two: Build An Effective Team

What are the ways to build a team to solve your business challenges? What are the pros and cons of each of them? Some leaders prefer army-like discipline, then others favour unclear work task limits. However, the question is which model is more efficient for a new business?

Pandemi Dorong Inklusi Digital dan Finansial

Indonesia is one of the fastest-growing countries in the Asia Pacific. We see an increase in digitalization of financial services and acceleration of financial inclusion that open new opportunities for both banks and FinTech.

Authentication is done. What about Identification?

Pandemic became a catalyst to move identification from offline to online for many organizations. Even we faced a new challenge on how to personalize a user’s device to make him able to authenticate?

Tren Layanan Seluler Perbankan dan Jaminan Keamanan

COVID-19 has altered customer behaviour, and banks will have to enhance their business models to accommodate what’s new and next.

A secure contactless customer experience on mobile in this new-normal

With contactless experiences, customers can continue to perform their transactions digitally without having to be physically present at any location. Our mobiles being an essential part of our lives will be the perfect platform.

Recipes for business success #1 — Observe and predict market needs

In times of crisis that people are likely to face more problems. And in times like these entrepreneurs uncover opportunities to solve these problems and make a profit. So, how do you make that happen?

A Secure Contactless Customer Experience on Mobile in This New Normal

Customer trust is the cornerstone of the digital economy. Our VP of Business Development has shared his view on why banks will have to enhance their business models.

Biometrics is necessary, but not sufficient

Signing financial transactions in digital banking channels has always been done under special supervision. It’s hardly surprising: authentication and payment document confirmation are often referred to as the cornerstones of digital banking.